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Home > Support
Support
ClickSafety welcomes your questions and comments and are happy to provide you with additional information.
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ClickSafety's customer-support representatives are available to answer technical and application-related questions seven days a week.
| Day |
Normal Support Hours |
After-Hours Support * |
| Monday - Friday |
7:00 AM to 6:00 PM (Pacific) |
6:00 PM to 10:00 PM (Pacific) |
| Saturday - Sunday |
After-Hours Support Only |
10:00 AM to 9:00 PM (Pacific) |
| * After-Hours: A ClickSafety support representative will return your call or email - usually within 1 hour. |
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| Phone: 800-971-1080 |
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Forgot my username or password?
Your default username is your first initial of your first name + your entire last name. Example: John Smith, username = JSmith
Your default password is your last 4 digits of your Social Security Number. Example: 745-85-2586, password = 2586
If your email address is on-file with ClickSafety you can request we email you your username and password to you.
Do I have to finish the course in one session?
You don’t have to finish the course all at once. You may quit partway through the course, our system will bookmark where you left off.
Can I train a group of employees using one login?
No. Everyone has his or her own unique username and password. Everyone taking the course online will need to log in INDIVIDUALLY. The name on the printed certificate will be the name of the person logged into ClickSafety.
What are the minimum technical requirements for my computer?
- Processor: Pentium II based 166 MHz (or equivalent) minimum
- Operating System: All Windows Operating Systems
- Memory: 32 MB of RAM, 4 MB Video RAM
- Video Display: 640 x 480 Resolution, VGA 256 colors
- Hardware Accessories: Sound card and speakers/headphones (recommended)
- Internet Connection: 56 kbps per person, per computer (Recommended: DSL, Cable Modem, or T1)
- Internet Browser: Internet Explorer 5.0 or higher. Netscape Navigator 4.08 or higher
- Internet Browser Plug-in: Macromedia Flash 6.0 Player or better. Adobe Acrobat Reader (To view accompanying training materials)
When I try to log in I am getting a message that says, “Session expired”.
This problem is most likely due to your browser settings not accepting cookies. Our site requires cookies to keep track of your login information. It may also be that your administrator has deleted you out of the system.
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